Cookie Policy

Please read this cookie policy carefully as it contains important information on who we are and how we use cookies on our website. This policy should be read together with our Privacy Policy which sets out how and why we collect, store, use and share personal information generally, as well as your rights in relation to your personal information and details of how to contact us and supervisory authorities if you have a complaint.

Who we are

This website is operated by Olive & Stone Co. We are a pet accessories retailer, for more information see Our Story page.

Our website

This cookie policy only relates to your use of our website,

Throughout our website we may link to other websites owned and operated by certain trusted third parties to make additional products and services available to you. These other third party websites may also use cookies or similar technologies in accordance with their own separate policies. For privacy information relating to these other third party websites, please consult their policies as appropriate.


A cookie is a small text file which is placed onto your device (e.g. computer, smartphone or other electronic device) when you use our website. We use cookies on our website. These help us recognise you and your device and store some information about your preferences or past actions.

For example, we may monitor how many times you visit the website, which pages you go to, traffic data, location data and the originating domain name of your internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.

When you make a purchase or attempt to on our website, we collect certain information about you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. Without this information we would not be able to send your order to you.

Occasionally we use this information to communicate with you; to screen our orders for potential risk or fraud; and in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

There are four main types of Cookies used:

(1) Site functionality cookies – which allow you to navigate the site and use our features, such as “Add to Cart”

(2) Site analytics cookies – these cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience.

(3) Customer preference cookies – when you're browsing or shopping on our website, these cookies will remember your preferences (like location), so we can make your shopping experience as seamless as possible, and more personal to you.


(4) Targeting or advertising cookies – these are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.

For further information on our use of cookies, including a detailed list of your information which we and others may collect through cookies, please see below.

For further information on cookies generally, including how to control and manage them, visit the guidance on cookies published by the UK Information Commissioner’s Office, or

Consent to use cookies and changing settings

We will ask for your consent to place cookies or other similar technologies on your device, except where they are essential for us to provide you with a service that you have requested, such as to enable you to put items in your shopping cart and use our check-out process.

Most browsers allow you to manage cookies saved on your device – just head to the help section of your browser. But, if you modify your settings to block all cookies, you may not be able to access parts of our site or our service.

Our use of cookies

The table below provides more information about the cookies we use and why:

The cookies we use



Whether cookie is essential for us to provide you with a service that you have requested and whether we will seek your consent before we place the cookie

Universal Analytics (Google)

gtag.js (2 years)


This is a web analytics service provided by Google Inc which uses cookies to show us how visitors found and explored our site, and how we can enhance their experience. It provides us with information about the behaviour of our visitors (eg how long they stayed on the site, the average number of pages viewed) and also tells us how many visitors we have had.

This cookie collects information in an anonymous form including location and device, gender, age.

Opt out of Google Analytics
Google Analytics Policies

No, we will therefore request your consent before placing this cookie.


_ga_<container-id> (2 years)

Used to persist session state.



_gid (24 hours)

Used to identify unique users.





Registers a unique ID that is used to generate statistical data on how the visitor uses the website.



_gat (1 day)

Used by Google Analytics to throttle request rate.



_gid (1 day)

Registers a unique ID that is used to generate statistical data on how the visitor uses the website.



test_cookie (1 day)

Used to check if the user's browser supports cookies.



ads/ga-audiences (Session)

Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites.


Facebook Pixel

Facebook Ads


We use Facebook Ads from time to time and place the Facebook Pixel Code on this site.

These ads promote our products and help direct users to pages of interest on our website. These services will set cookies on your browser.

Opt-out Options


_mcid, Bm_sv, Bm_sz, _abck, Ak_bmsc, OptanonConsent

MailChimp enables us to send our subscribed database targeted email campaigns about our products and services.

We will only ever send to those who have opted-in to receive these.

You can opt out at any time by clicking the ‘Unsubscribe’ link in any of our marketing emails.


_shopify_d, _y, _gid, _shopify_y, _ga, optimizelyEndUserId, _fbp, cookietest

Shopify powers our online store. The cookie is necessary for the secure checkout and payment function on the website. This function is provided by

How Shopify uses your Personal Information

Third party access to the cookies

The cookies we use will only be accessed by us and those third parties named in the table above for the purposes referred to in this cookie policy. Those cookies will not be accessed by any other third party.

How to turn off all cookies and consequences of doing so

If you do not want to accept any cookies, you may be able to change your browser settings so that cookies (including those which are essential to the services requested) are not accepted. If you do this, please be aware that you may lose some of the functionality of our website.

For further information about cookies and how to disable them please go to the guidance on cookies published by the UK Information Commissioner’s Office, or

How to contact us

Please contact us at, if you have any questions about this cookie policy or the information we hold about you.

Changes to this policy

This policy was published on 3rd August 2021 and last updated on 3rd August 2021.

We may change this policy from time to time, when we do we will inform you via this page.